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How to Raise a Concern or Complaint at The Action Group?

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These videos and document are about how to raise a concern at The Action Group if you get angry or upset.


We are always improving!

If we get it wrong, at any point you have the right to raise a concern or complaint. We want to hear from you, so that we can quickly put things right if they go wrong. 

We want to try and help you quickly when you tell us you are unhappy about your support. 

Raising a concern helps us to do that.

What is raising a Concern?

What is a Formal Complaint?

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