These videos and document are about how to raise a concern at The Action Group if you get angry or upset.

 

We are always improving!

If we get it wrong, at any point you have the right to raise a concern or complaint. We want to hear from you, so that we can quickly put things right if they go wrong. 

​

​

We want to try and help you quickly when you tell us you are unhappy about your support. 

Raising a concern helps us to do that.